I am in my country!

Conversacion entre un cliente y yo:

Yo mera: Thany You for calling Budget, my name is Nadya, how can I help you?

CX: I would like to get some rates on a rental car...

Yo mera: May I please have your pick up date and time?

CX: I don't have it...

Yo mera: (polite) I`m sorry sir but the rates depend on that information...

CX: Can`t you just give a price? I wanto to take my son out on a ride, don`t you have a base rate? (mad)

Yo mera: Yes sir, probably I do, but I need dates and times in order to check prices for you...

CX: (screaming at me): How am I going to give you something I don`t have!!!! I don`t know dates and timesss, give me a price!!

Yo mera: Well I`m sorry but I cannot give something that I don`t have, wich is dates and times sir! (now I was mad)

CX: Probably because you are so stupid and need to go back to your country Bitch!! (hung up)

Yo mera: (with a simile on my face) Thank you for calling have a nice day!

Que majadero jaja, okei, yo entiendo que a veces quieren precios y no siempre tienen horas y fechas exactas, pero si les estas explicando de la mejor manera posible que el sistema no te proporciona precios sin la informacion que les pide,s por que ponerse a pelear y sentirse como si ellos fueran los que conocen y no tu?? Al principio ese tipo de cosas si afectan tu trabajo, pero despues aprendes que te vas a topar con ese tipo de gente o peor y que se te tiene que resbalar, de todas maneras ni los conozco y ni los conocere...I enjoy my job!